At YouthSportsJerseys.com, we strive to provide our customers with high-quality custom products that meet their expectations. As the items we offer are customized specifically for each customer, we have a return policy in place to ensure customer satisfaction and address any errors or defects that may occur.
Returns Eligibility: Due to the personalized nature of our products, we generally do not accept returns or exchanges for non-defective items. However, if there is an error in the customization or a defect in the product, we are more than happy to assist you in resolving the issue.
Errors or Defects: If you receive an item that has an error in customization or a manufacturing defect, please contact our customer service team within 10 days of receiving your order. We require prompt notification to address the issue efficiently.
Replacement or Refund: Upon verification of the error or defect, we will offer two options for resolution:
Replacement: We will provide you with a replacement item that correctly reflects your customization and is free from defects. The replacement item will be produced and shipped to you as quickly as possible, at no additional cost.
Refund: If a replacement is not feasible or desired, we will issue a refund for the affected item. The refund will be processed using the original payment method used for the purchase.
Return Process: To initiate a return for an error or defect, please follow these steps:
Contact our customer service team via email or phone within 10 days of receiving your order. Provide detailed information about the issue, including order number, item description, and the nature of the error or defect.
Our customer service team will guide you through the return process and provide instructions on how to proceed. In some cases, we may request photos or additional information to assess the error or defect.
Once the return request is approved, we will provide you with a return shipping label, if necessary. Please ensure that the item is securely packaged to prevent damage during transit.
Once we receive the returned item, we will promptly process the replacement or issue the refund according to your preference.
Non-Returnable Items: Please note that items without errors or defects, as well as any items that have been worn, washed, or altered, are not eligible for return or exchange. We appreciate your understanding in this matter.
Customer Responsibility: As the customer, it is your responsibility to review and confirm the accuracy of all customization details before placing your order. Please double-check the spelling, numbers, and any other personalized information provided. We cannot be held responsible for errors or defects resulting from incorrect information provided by the customer.
We value your satisfaction and aim to address any issues promptly and fairly. If you have any further questions or concerns regarding our return policy, please feel free to contact our customer service team, and we will be glad to assist you.